Our Shipping Policy

Vape House UK  Shipping Policy

At Vape House UK, we are committed to providing fast, reliable, and discreet delivery to customers across the United Kingdom. Whether you’re ordering disposable vapes, vape kits, e-liquids, coils, pods, or vape accessories, every order is packed securely and shipped with care. This Shipping Policy explains how we process orders, where we deliver, and what you can expect when shopping with us.

UK-Wide Delivery Coverage

Vape House UK proudly ships to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We deliver to both residential and commercial addresses, ensuring customers in London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh, Cardiff, Belfast, and all surrounding areas receive quick and dependable service.
Please note that deliveries to the Channel Islands, Isle of Man, Scottish Highlands, and other remote locations may take slightly longer due to courier restrictions and regional transport times.

Order Processing & Dispatch Times

Orders placed before 12 PM (GMT), Monday to Friday, are dispatched on the same working day. Orders made after the cut-off time, during weekends, or on public holidays will be processed on the next working day.
Our warehouse team carefully checks and packages each order to ensure accuracy, product safety, and rapid dispatch, helping your vape products reach you as soon as possible.

Delivery Options & Estimated Shipping Times

To offer flexible and reliable delivery, Vape House UK partners with trusted UK courier services, including Royal Mail, Evri, and DPD. Available delivery options include:

• Royal Mail 48 – Standard Delivery: 2–4 working days

• Royal Mail 24 – Faster Delivery: 1–2 working days

• DPD Next Day Delivery: 1 working day (available in most mainland UK areas)

• Evri Standard Delivery: 2–4 working days

Delivery times may vary due to courier delays, peak-season demand, weather conditions, or unforeseen disruptions. We work hard to keep postage costs competitive while ensuring reliable delivery.

Discreet & Secure Packaging

All orders from Vape House UK are shipped in plain, unbranded packaging to protect your privacy. There are no labels or markings that reveal the contents of your parcel.
Every order is securely packaged to prevent damage during transit, ensuring your disposable vapes, e-liquids, and accessories arrive in perfect condition.

Tracking & Delivery Updates

Once your order has been dispatched, you will receive an email (and SMS if selected) containing your tracking number. Tracking updates may take 12–24 hours to appear as the courier processes your parcel.
You can track your order in real time using the courier’s website for full transparency throughout the delivery journey.

Age Verification Requirements

UK law requires that all vape products be sold and delivered only to individuals aged 18 or over. Vape House UK uses secure digital age verification during checkout, and couriers may request valid ID upon delivery for age-restricted items.
Packages will not be handed over to anyone under the age of 18 under any circumstances.

Shipping Restrictions

• Vape House UK currently ships only within the UK.

• We do not offer international shipping.

• Some remote locations may not qualify for Next Day Delivery due to courier limitations.

Incorrect Addresses & Failed Deliveries

Please ensure your shipping details are correct at checkout. If an order is returned to us due to an incorrect or incomplete address, a redelivery fee may apply.
If no one is available at the delivery address, couriers will leave a calling card or update the tracking with instructions for re-delivery or collection.

Lost, Damaged, or Missing Parcels

If your parcel arrives damaged, appears lost, or fails to arrive on time, please contact us within 7 days of the expected delivery date. Our support team will investigate the issue and arrange a replacement, store credit, or refund where appropriate.
For damaged items, photographic evidence may be required to process your claim.

Seasonal or Unexpected Delays

During busy periods such as Christmas, New Year, Black Friday, bank holidays, and promotional seasons, courier networks may experience delays. Ordering early during these times is recommended.
Weather disruptions, strikes, and courier backlogs may also affect delivery timeframes.

Why UK Customers Trust Vape House UK

At Vape House UK, our goal is to provide a smooth, reliable, and stress-free shopping experience. With fast UK-wide delivery, discreet packaging, trusted couriers, competitive postage rates, and outstanding customer service, we ensure that your vaping essentials arrive quickly and securely every time you order.