Privacy Policy – Vape House UK

At Vape House UK, we value your privacy and are committed to protecting your personal information. When you shop with us, we want you to feel safe, informed, and confident that your data is handled securely. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to safeguard your privacy while you browse and purchase products on our website.

Information We Collect

When you create an account or make a purchase on Vape House UK, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details. This information allows us to process your orders efficiently and keep you updated throughout the delivery process. We also keep a record of your order history to provide better support and relevant recommendations. Additionally, like most online stores, we may collect non-personal data such as your IP address, device information, and browsing activity using cookies and tracking technologies. This helps us improve our website performance and user experience.

How We Use Your Information

We use your personal information primarily to process orders, deliver products, and provide customer support when needed. Your details also allow us to contact you with important updates such as order confirmations, delivery notifications, and account information. If you choose to subscribe, we may send you promotional emails about new products, special offers, or vape-related updates. Vape House UK does not sell or share your personal information with third-party companies for marketing purposes. We only share data with trusted service providers that help us run our website, process secure payments, and deliver your orders safely.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember items in your basket, recommend products you may enjoy, and analyse website performance to ensure smooth functionality. They allow us to personalise your shopping experience and make navigation easier. You can disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on our website.

How We Protect Your Data

Protecting your personal information is extremely important to us. Vape House UK uses encrypted connections, secure servers, and trusted payment gateways to safeguard your data. We also follow industry best practices to protect against unauthorised access, misuse, or disclosure. While no online platform can guarantee complete security, we continuously monitor our systems and implement strong security measures to keep your information safe.

Your Rights and Choices

You have full control over your personal data. You may request access to the information we hold about you, update your details, or opt out of marketing communications at any time. If you wish to have your personal data deleted, and it is legally permitted, you can contact us and we will process your request promptly. We are committed to ensuring that your rights are respected and upheld.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal regulations or improvements to our services. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy from time to time to stay informed about how your information is protected.

Contact Us

If you have any questions or concerns about how Vape House UK collects, uses, or protects your personal information, our support team is always here to assist you. You can reach us via email or by using the live chat feature on our website.

📧 Email: info@vapehouseuk.co.uk