Vape House UK – Returns & Refund Policy

At Vape House UK, your satisfaction is our top priority. We are dedicated to providing high-quality disposable vapes, vape kits, e-liquids, and vaping accessories to customers across the UK. While we strive to ensure that every order arrives in perfect condition, we understand that issues may occasionally occur. This Returns & Refund Policy explains your rights, our responsibilities, and how to request a return, exchange, or refund in a smooth, transparent, and hassle-free process.

Eligibility for Returns & Refunds

To maintain safety, hygiene, and fairness for all customers, we accept returns and refunds only under specific conditions. Products must be unused, unopened, and in their original packaging, and all return requests must be submitted within 7 days of receiving your order. We also accept claims for items that arrive damaged, faulty, incorrect, or if your order is missing items.
Please note that due to strict UK hygiene regulations, we cannot accept returns on e-liquids, nicotine products, disposable vapes, or any opened vape accessories unless they are proven to be defective. This ensures every customer receives products that are unopened, tamper-free, and safe to use.

Non-Returnable Items

For health and safety reasons, certain products are non-returnable. These include opened or used vape kits, coils, pods, disposable vapes, opened e-liquids, nicotine shots, accessories showing signs of misuse, and clearance items marked as Final Sale. We recommend inspecting your order carefully before opening any packaging.

How to Request a Return or Refund

If you receive a faulty, damaged, or incorrect product, notifying us is simple. Contact our support team within 7 days via info@vapehouseuk.co.uk or through the Contact Us page. Please include your order number, clear photos or videos of the issue, and a brief explanation.
Our team will assess your claim and provide instructions for returning the product, if required. Once the item is received and inspected, we will confirm whether your return is approved. Approved refunds or replacements are typically processed within 3–7 business days.

Replacement & Exchange Policy

If your item is verified as faulty or incorrect, you may choose a replacement, store credit, or a full refund. Replacements are subject to availability; if an item is out of stock, we will issue a refund or credit your Vape House UK account with the product value.

Refund Methods

All approved refunds are issued directly to your original payment method. Once processed, it may take 3–10 business days to appear in your bank or payment provider account, depending on their processing times.

Return Shipping Costs

If the return is due to an error on our part, such as receiving the wrong product, a damaged item, or a manufacturing fault, Vape House UK covers all return shipping costs.
If the return is due to a change of mind or incorrectly provided details, customers are responsible for return postage fees.

Lost or Missing Deliveries

Should your package go missing in transit, please contact us immediately. We will investigate the issue with the courier and provide a replacement or refund where appropriate. For maximum security, we recommend selecting tracked delivery during checkout.

Our Quality & Safety Commitment

We take product safety seriously. For hygiene reasons, we cannot restock or resell any opened or used vaping items. This strict policy ensures every product dispatched from Vape House UK is brand new, sealed, and safe for use, giving customers complete peace of mind.

Updates to This Policy

Vape House UK may occasionally update this Returns & Refund Policy to reflect legal requirements or improvements to our service. Any updates will be posted on this page, and we encourage customers to review the policy regularly to stay informed.